Vendor Obligations
1 The vendor is obligated to transfer to the consumer goods that conform to the conditions stipulated in the contract.
2 Goods are considered to conform to the conditions stipulated in the contract if they match the description provided by the vendor to the consumer and have the same characteristics as the sample of goods presented to the consumer by the vendor.
3 In the absence of a description provided by the vendor to the consumer, goods are considered to conform to the conditions stipulated in the contract if they are fit for the purpose that the consumer communicated to the vendor at the time of concluding the contract and which the vendor agreed to.
Statutory Warranty
1 If the goods are found to be defective, the consumer has the right to demand that the vendor remedy the defect (free repair or replacement of the goods, price reduction) or to withdraw from the contract.
2 Repair and replacement of the goods are the consumer's primary rights. The consumer has the right to demand that the vendor repair or replace the goods free of charge, except where this is impossible due to the nature of the goods or would require disproportionate or unreasonably high costs.
3 The goods must be repaired or replaced within a reasonable time (replacement — no later than 10 calendar days from discovery of the defect; repair — no later than 30 calendar days from discovery of the defect), in a manner that does not cause the consumer significant inconvenience, taking into account the nature of the goods and the purpose for which they were purchased.
4 Free repair or replacement of the goods requires the vendor to bear all costs (including postage, labor, and materials) necessary to bring the goods into conformity with the conditions stipulated in the contract.
5 The consumer has the right to demand a price reduction or to withdraw from the contract if one of the following conditions applies:
Repair or replacement of the goods is impossible;
The vendor did not repair or replace the goods within a reasonable time and the consumer has lost interest in performance of the contract;
Repair or replacement of the goods by the vendor would cause the consumer significant inconvenience.
6 In the event of withdrawal from the contract, the consumer has the right to claim compensation for damages caused by non-performance of the contract in accordance with the procedure established by Georgian legislation.
7 The consumer does not have the right to withdraw from the contract if the defect in the goods is insignificant.
8 When determining whether a cost is disproportionate or unreasonably high, the following conditions must be taken into account:
The price of the goods or service if it conforms to the conditions stipulated in the contract;
The degree of non-conformity of the goods or service with the conditions stipulated in the contract;
The alternative possibility of remedying the defect in the goods without causing inconvenience to the consumer.
9 The consumer has the right to exercise these rights if the defect in the goods is discovered within 2 (two) years of the transfer of the goods (statutory warranty).
10 If the consumer discovers a defect in the goods within 6 months of taking possession of the goods, it shall be presumed, until proven otherwise, that the defect existed at the time of delivery, if this is possible given the nature of the goods or the character of the defect. In this case, the burden of proof lies with the vendor. If the consumer discovers the defect after 6 months of taking possession of the goods, the burden of proving that the defect existed at the time of delivery lies with the consumer.
Warranty Service
11 Warranty service is not provided or is voided if:
The warranty period of the equipment has expired;
The damage is caused by the consumer's fault through physical impact, improper operation, or violation of the service regulations;
Installation or repair work was carried out by unauthorized persons, causing damage to the item;
Damage is caused by the harmful effects of an aggressive environment or weather conditions;
Damage is caused by the penetration of foreign objects or liquids, or by violation of the operating and storage rules;
The data on the sold item has been erased, altered, or modified, the serial number on the item is illegible/worn off, or the item cannot otherwise be identified;
Damage is caused by unstable, high, or low electric power supply.
12 Warranty and post-warranty maintenance of the products is carried out at Kärcher brand service centers and authorized service centers, a list of which is provided on the warranty card and/or in the relevant section of Kärcher LLC's official website.
13 Kärcher LLC's warranty terms apply exclusively to products imported into the territory of Georgia by Kärcher LLC.
14 The warranty period begins from the moment the product is transferred into the consumer's possession.
15 In the case of purchase of the product by legal entities, the product is covered by a 1 (one) year warranty, or an additional commercial warranty if agreed upon by the parties.
Consumer Rights
4 If it is impossible to deliver the item to the consumer, the order will be canceled and the amount paid by the customer will be refunded.
5 Upon receiving the order, the consumer is entitled to inspect it and confirm by signature that the item has no visual defects.
6 The vendor is obligated to provide the customer, upon request, with all documents related to the order.
7 Delivery fee
Both in Tbilisi and in the regions, GEL 10 (ten) for purchases under GEL 150 (one hundred fifty), and free of charge for purchases over GEL 150 (one hundred fifty).
7 Delivery fee
Both in Tbilisi and in the regions, GEL 10 (ten) for purchases under GEL 150 (one hundred fifty), and free of charge for purchases over GEL 150 (one hundred fifty).
Consumer rights when concluding a distance contract
1 The consumer may pay for the item by bank transfer to a bank account. Payment may also be made in cash to the courier upon delivery.
2 The vendor is obligated to process the consumer's order within no more than two days from the moment the funds are credited to the bank account. The delivery time of the item to the consumer must not exceed 2 (two) weeks from the processing of the order.
3 The order is considered complete once the item has been delivered to the consumer.
6 If the consumer withdraws from the contract, no costs (including delivery costs) shall be imposed on them, except where the consumer chose a delivery service more expensive than the standard delivery service offered by the vendor, or where the price of the goods was reduced as a result of use unrelated to establishing the nature, characteristics, and functioning of the goods. The consumer shall not be liable to cover the difference arising from a reduction in the price of the goods if the vendor did not provide full information about the right of withdrawal from the contract provided for by this law.
7 As a result of withdrawal from the contract, the obligations undertaken by the parties under the distance contract or the off-premises contract are extinguished, and whatever the parties received through its performance is returned to them.
8 The consumer's withdrawal from a distance contract automatically results in withdrawal from any related contract and restoration of the original state.
9 In the event of withdrawal from the contract, the vendor is obligated to:
Refund the consumer, in full and without delay, the amount paid, as well as, if applicable, the amount paid to cover delivery costs, no later than 14 calendar days from receipt of the notice of withdrawal from the contract. The vendor is not obligated to refund the consumer for additional costs arising from the consumer's choice of a non-standard delivery service or a delivery service more expensive than the one offered by the vendor;
Refund the amount using the same means of payment used by the consumer, unless the consumer agrees to the use of another means of payment and incurs no additional cost as a result.
10. In the case of withdrawal from a sales contract, the vendor has the right to withhold the refund until the goods are returned or until the vendor receives from the consumer proof that the goods have been sent, whichever occurs first, except where the vendor has undertaken to collect the goods themselves.
1 The consumer does not have the right to withdraw from the contract if (exceptional cases):
The vendor has fully performed the service stipulated in the contract, began performing the service with the consumer's prior consent, and the consumer knew that upon full receipt of the service they would lose the right to withdraw from the contract;
The contract provides that the price of the delivered goods or service depends on fluctuations in the financial market that the vendor cannot control and that arise within the period established by this law for exercising the right of withdrawal from the contract;
The delivered goods or service is manufactured to the consumer's individual order or is clearly customized to their personal needs;
The delivered goods are perishable or have a short shelf life;
The consumer received hermetically sealed goods whose seal was broken after delivery, and therefore the goods cannot be returned for reasons of health or hygiene;
The contract was concluded as a result of a public auction;
Unconditional Return Policy
1 The requirements established in this section do not apply to goods or services priced at GEL 30 or less.
2 The consumer has the right to withdraw from a distance contract and/or an off-premises contract without giving any reason within 14 calendar days. This period is calculated:
In the case of a service contract — from the conclusion of the contract;
In the case of a sales contract — from the moment the consumer or a third party designated by them (other than the carrier) takes possession of the goods;
In the case of goods ordered by the consumer in separate parts — from the moment the consumer or a third party designated by them (other than the carrier) takes possession of the last item;
In the case of a contract for the regular delivery of goods (at set intervals) — from the moment the consumer or a third party designated by them (other than the carrier) first takes possession of the item.
Return Conditions
1 To exercise the right to an unconditional return of an item, the consumer must, within the 14 calendar day period mentioned above, send an electronic notice to the following email address: Sales@karcher.com. The electronic notice must contain the following information:
The name, actual address, fax number, and email address specified by the vendor;
The date of the order;
The date the order was received;
The consumer's name;
The consumer's address;
The consumer's signature (if the form is completed on paper);
The date the form was completed.
2 The burden of proving that the right of withdrawal from the contract provided for in this article was exercised within the established period lies with the consumer.
3 In the event of withdrawal from the contract, the consumer is obligated to:
Return the goods to the vendor or a third party designated by the vendor immediately, but no later than 7 calendar days, after sending the notice of withdrawal from the contract, except where the vendor has undertaken to collect the goods themselves;
Bear only the direct costs of returning the goods, except where the vendor has undertaken to bear this cost themselves, or where the consumer was not informed that such a cost would arise upon return of the goods. In the case of an off-premises contract where the goods are delivered to the consumer's home, the vendor is obligated to collect the goods at their own expense, if, due to the nature of the goods, they cannot be sent by mail.
4 If the item's characteristics do not match the data specified on the website, the item has an original defect, or the item was damaged during transport, the vendor shall arrange the return of the product using its own resources.
5 The consumer is obligated to return the item in full, together with all accompanying documents.
Exceptions
3 A party affected by a force majeure event is obligated to notify the other party of such circumstance, its likely duration, and its termination.
Warranty Service Terms
1 The warranty terms of Kärcher LLC (identification number: 404488826) apply exclusively to products imported into the territory of Georgia by Kärcher LLC (identification number: 404488826).
2 Warranty obligations relating to products imported into the territory of Georgia by a third party rest with the relevant importer or seller.
3 Products imported into the territory of Georgia by a third party may fall under Kärcher LLC's warranty obligations only if there is an international warranty service agreement between Kärcher LLC (identification number: 404488826) and the supplier from the relevant exporting country.
4 The buyer has the right, during the warranty period, to obtain a warranty repair in the event of a malfunction of the product caused by an original defect.
5 The buyer has the right to make use of the product's warranty repair, provided that they have and present the following documents:
A payment document confirming the fact of purchase of the product, if identification is not otherwise possible;
A completed warranty card bearing the stamp of the selling organization and the buyer's signature, confirming agreement to Kärcher LLC's warranty terms (in the case of products purchased through retail chains), if identification is not otherwise possible.
6 The warranty period begins from the moment the product is transferred into the consumer's possession,
7 To confirm the date of purchase of the device in the event of a warranty repair or other legal claims, please retain the purchase documents, including but not limited to: the receipt and other documents confirming the date and place of purchase.
Warranty Repair
1 Warranty repair includes the free-of-charge performance of work related to the elimination of product defects, in order to ensure the product's intended use during the warranty period. Defects are remedied by replacing or repairing the product or an individual component.
2 To avoid misunderstandings, please carefully review the equipment's operating instructions, the warranty terms, and check that the warranty card has been filled out correctly. Following the recommendations and instructions in the operating manual (rules of use) will help you avoid problems with the operation and maintenance of the device.
3 The consumer has the right to request that the vendor repair or replace the goods free of charge, except where this is impossible due to the nature of the goods, or would require disproportionate or unreasonably high costs.
4 Installation, commissioning, cleaning, scheduled maintenance, and preventive maintenance are not included in the warranty obligations and are not performed free of charge unless otherwise provided for in a separate agreement.
5 Warranty and non-warranty after-sales servicing of products is carried out at Kärcher brand service centers and authorized service centers, a list of which is provided on the warranty card and in the relevant section of Kärcher LLC's official website.
Force Majeure
1 Neither party shall be liable for full or partial non-performance of an obligation if the non-performance is caused by natural or technological disasters, fire, military action, or government decisions, and these events began or developed after the order was placed.
2 If any of the listed circumstances directly affects the deadline for performance of a party's obligations as set out in these consumer terms and conditions, that deadline shall be extended in accordance with the duration of the force majeure event.
4 The facts reflected in the notice must be confirmed by the relevant regional trade, industrial, or other competent authority.
5 Failure to notify, or delayed notification, deprives the party of the right to invoke the above force majeure events as grounds for relief from liability.